Some cases need to be checked from your Dashboard. I will need access to your WordPress site. It is only temporary. The role has to be Administrator level so I can access the Theme area.
You can do it with a plugin Temporary login without password plugin (https://wordpress.org/plugins/temporary-login-without-password/)
Install (Plugin > Add new > search Temporary login without password on WordPress plugin directory) and activate it.
You can use your other email address for the information.
![](https://support.skyandstars.co/wp-content/uploads/2024/01/templogin1-973x1024.jpg)
After you generate the login link, send me the login link and I will be able to access it.
![](https://support.skyandstars.co/wp-content/uploads/2024/01/templogin2-1024x231.jpg)
You can delete it after I finish.